Refund policy

RHYNO ELITE RETURN & REFUND POLICY

Last Updated: August 15, 2026

At Rhyno Elite, we want you to be confident in every purchase. If something isn’t right with your order, we’re here to help.

30-Day Return Policy

We accept eligible returns within 30 days of the date your order is delivered.

To be eligible for a return, merchandise must be:

Unworn and unused
Unwashed
Free from stains, odors, pet hair, deodorant, or other signs of wear
In its original condition
Returned with original tags attached, when applicable

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, contact us at:

gms@rhynoelite.com

Please include:

Your name
Order number
Item(s) you would like to return
Reason for the return

Please do not send merchandise back without first requesting a return.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to sizing, fit, or a change of mind.

Original shipping charges are non-refundable.

If you received an incorrect, damaged, or defective item, Rhyno Elite will cover the return or replacement shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at gms@rhynoelite.com.

Please include your order number and photos of the item so we can review the issue and make it right.

Exchanges

Need a different size or color?

If the requested size or color is unavailable, we may offer a refund or store credit instead.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

Final sale or clearance merchandise
Gift cards
Personalized or custom-made products
Items that have been worn, washed, altered, or damaged after delivery
Items returned without their original tags, when applicable

Items marked Final Sale at the time of purchase cannot be returned or exchanged.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after your refund is processed for the funds to appear in your account. Processing times may vary depending on your bank or credit card company.

Original shipping charges are not refundable unless the return is due to an error by Rhyno Elite.

Lost or Missing Packages

Rhyno Elite is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery.

If your package is lost while in transit or arrives damaged, please contact us at gms@rhynoelite.com so we can assist you with the carrier and determine the appropriate next steps.

Order Changes & Cancellations

If you need to change or cancel an order, contact us at gms@rhynoelite.com as soon as possible.

We will make every effort to accommodate your request. However, once an order has entered processing or has shipped, we cannot guarantee that it can be changed or canceled.

Contact Us

If you have questions about a return, exchange, refund, or order, please contact:

Rhyno Elite
Email: gms@rhynoelite.com
Website: www.rhynoelitegear.com

We appreciate your business and thank you for being part of the Rhyno Elite community.

Built for the Misfits. Made to Be Elite.