Contact information

CONTACT INFORMATION

Last Updated: September 19, 2026

We're here to help. If you have questions about your order, products, shipping, returns, or anything else related to Rhyno Elite, please contact us using the information below.

Business Information

Business name: Rhyno Elite
Legal structure: Sole proprietorship, owned by Martin A. Mata Jr.
DBA registration: Assumed Name Certificate filed April 27, 2026, Tarrant County Clerk, Texas
Business address: 101 Walnut Way, Euless, TX 76039, United States
Website: rhynoelitegear.com
Email: gms@rhynoelite.com

Note: Rhyno Elite operates two related domains — rhynoelite.com (the brand/support email domain) and rhynoelitegear.com (the online store). Both are owned and operated by the same business.

Customer Support

Email: gms@rhynoelite.com
Support hours: Monday – Friday, 9:00 AM – 5:00 PM Central Time
Response time: 1–2 business days

Rhyno Elite offers email-based customer support only. Emails received outside normal business hours will be reviewed on the next business day.

Order Support

For questions about an existing order, please email gms@rhynoelite.com and include:

  • Full name
  • Order number
  • Email address used to place the order
  • Brief description of your question or issue

Please do not send credit card numbers, passwords, or other sensitive financial information by email.

Returns & Exchanges

For return, exchange, damaged-item, or refund requests, contact gms@rhynoelite.com.

Please include your order number and details about the item. Photos may be requested for damaged or defective merchandise. Return and refund requests are subject to our Return & Refund Policy.

Business Inquiries

For partnership, sponsorship, wholesale, or other Rhyno Elite business inquiries, contact gms@rhynoelite.com.

Legal & Policy Questions

Questions regarding our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, or other website policies may be sent to gms@rhynoelite.com.

Rhyno Elite
101 Walnut Way, Euless, TX 76039, United States
rhynoelitegear.com · gms@rhynoelite.com

Built for the Misfits. Made to Be Elite.