Refund Policy

Refund & Return Policy

Our Commitment

Your satisfaction matters to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition you received it. It must also be in the original packaging. Returns must be requested within 14 days of delivery.

How to Start a Return

To initiate a return, please contact us at gms@rhynoelite.com with your order number and the reason for your return. We'll provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

Due to the made-to-order nature of our products, exchanges are handled on a case-by-case basis. Please contact us if you need a different size or color.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the damage, and we'll make it right.

Questions?

Email us at gms@rhynoelite.com and we'll get back to you within 48 hours.